Returns & Refund Policy
Returns
Change-of-mind cancellations for online orders: For most goods bought online, you may tell us that you wish to cancel within 14 days after receiving your order. You then have another 14 days to return the goods. Some statutory exceptions apply, including certain perishable, personalised and hygiene-sealed goods.
To request a cancellation or return, email info@baytonhorticulturecentre.co.uk with your order number or other proof of purchase. You do not have to give a reason for an eligible change-of-mind cancellation.
If you cancel before dispatch, contact us promptly and we will process the cancellation and refund as applicable. Your statutory rights also apply if goods are faulty, damaged or not as described; please contact us so we can arrange an appropriate remedy.
Refunds and Return Processing
Once we receive your returned goods, we will inspect them and contact you about the outcome. For an eligible cancellation, we will refund the relevant payment, including the cost of our standard outward delivery service where applicable. If you selected a more expensive delivery option, the additional cost need not be refunded.
Refunds are made to your original payment method unless you expressly agree otherwise. For returned goods, we will refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you have sent them, whichever is earlier. A deduction may be made for any reduction in value caused by handling beyond what would be permitted in a shop, where the law allows it.
Your statutory rights for faulty or misdescribed goods are unaffected. A credit note or replacement may be offered where appropriate, but it will not be imposed instead of a refund to which you are legally entitled.
Return Exceptions
Some goods are exempt from the statutory change-of-mind cancellation right, such as certain perishable or personalised products and certain sealed goods that cannot be returned for health or hygiene reasons after unsealing. Simply opening ordinary packaging to inspect a product does not automatically remove your cancellation rights. These exceptions do not affect your statutory rights if goods are faulty or not as described.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@baytonhorticulturecentre.co.uk.
Shipping
Please send eligible returns to: Bayton Horticulture Centre, Unit 31 Brindley Road, Exhall, Coventry CV7 9EP.
For a change-of-mind return, you normally pay the direct cost of returning goods unless we agree otherwise. If an item is faulty, damaged or not as described, contact us before returning it so we can arrange an appropriate return or collection without improperly passing the cost on to you. For bulky goods, please contact us about return arrangements.
